Privacy Policy

1. Information We Collect

We may collect information that you choose to provide when filling out an enquiry form, requesting a quotation, contacting us by email or telephone, or communicating with our team. This may include:

• Your name, company name and job designation.
• Email address, telephone number and business contact details.
• Project location, industry, service requirements and technical details you submit.
• Messages, attachments and other information included in your enquiry.

Our website or its hosting services may also collect limited technical information, such as IP address, device and browser type, referral source, pages visited and approximate access times, through standard server logs or enabled analytics tools.

2. How We Use Your Information

We use information received through our website and business communications to:

• Respond to enquiries and provide information about our STP, ETP, water treatment, recycling and related services.
• Prepare proposals, estimates, project recommendations and requested business communications.
• Coordinate consultations, site visits, technical discussions and service delivery.
• Maintain records of business enquiries and our correspondence.
• Improve website functionality, performance, security and user experience.
• Comply with applicable legal obligations and protect against misuse or unauthorized activity.

Where required by applicable law, we seek consent before using information for optional promotional communications. You can request that we stop such communications at any time.

3. Cookies and Website Analytics

Our website may use essential cookies, similar technologies or analytics tools to maintain functionality, understand site performance and improve the browsing experience. Any third-party analytics or embedded content may collect information according to its own privacy practices.

You can generally manage cookies through your browser settings. Disabling certain cookies may affect some website functionality. If we deploy non-essential tracking technologies that require consent under applicable law, we will provide the relevant choice mechanism.

4. Sharing of Information

We do not sell personal information. We may share relevant information only when reasonably necessary with service providers supporting our website, email, hosting, analytics or business operations; professional advisers; or authorities where disclosure is required by law.

Any business information provided to employees, contractors or vendors should be used only for authorized work and subject to appropriate confidentiality or security arrangements.

5. Data Security

We take reasonable technical and organizational steps to protect information from unauthorized access, misuse, alteration, disclosure or loss. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Please avoid submitting passwords, payment card details or other highly sensitive information through a general enquiry form.

6. Data Retention

We retain enquiry details and business correspondence only for as long as reasonably needed to respond to requests, provide services, maintain business records, resolve disputes or satisfy applicable legal requirements. Retention periods may differ depending on the nature of the information and our obligations.

7. Your Privacy Choices and Requests

Subject to applicable law, you may request information about the personal data we hold about you, ask us to correct inaccurate details, request deletion where appropriate, or withdraw consent for optional uses. We may need to verify your identity and may retain certain records where legally required.

For privacy enquiries or requests, please contact us using the details in Section 10 below.

8. Third-Party Websites

Our site may contain links to third-party websites, maps, videos or other embedded services. We do not control their content or privacy practices. We recommend reviewing the privacy policies of those services before submitting information to them.

9. Children's Privacy

Our services and website are intended primarily for businesses and professional users, not children. We do not knowingly seek to collect personal information from children through our business enquiry forms. If you believe a child has provided personal information, please contact us so we can review the request.

10. Contact Us